Delay in events processing
Incident Report for SaaSquatch
Resolved
Events are being normally processed and the backlog has been cleared.
Posted Mar 27, 2022 - 17:04 PDT
Monitoring
A fix has been deployed to production. The backlog has started to be processed. We are monitoring to make sure the backlog is processed properly and that no new data issues are occurring.
Posted Mar 27, 2022 - 15:02 PDT
Identified
We've identified the problem with our events processing. A small number of events are not processing due to an internal error in our database access layer, and that is causing all events in the pipeline to backlog. We are implementing a fix to handle the identified case. Once that fix is deployed, the backlog will start to get cleared.
Posted Mar 27, 2022 - 14:36 PDT
Investigating
Our user event processing pipeline is backlogged. Events are being received and stored but are delayed in their processing.
Posted Mar 27, 2022 - 13:39 PDT
This incident affected: REST API.
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